Mastercard chargeback reason code 4842 falls under the “Point-of-Interaction Error” category. If your chargeback ratio is high [i. . 90 Days. Visa Chargeback Reason Codes. Merchants also leave themselves open to friendly fraud. The sales receipt and/or date and amount of the authorization if other than the transaction date. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. 1. 4807 – Warning Bulletin File. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. _____ Below is a list of Mastercard chargeback codes used in eCommerce. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. Managing Reason Code 41 chargebacks. The Merchant Reviews the Partial Chargeback Claim. 1 Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Built with a single, intuitive console, Sift’s end-to-end solution eliminates the need for disconnected tools, single-purpose software, and incomplete insights that drain operational resources. underlying your chargeback. Technical. 7: Defective goods and services: C32: RM: 13. . Mastercard Chargeback Reason Code 70: Chip Liability Shift. Mastercard Chargeback Reason Codes Demystified. Company. Chargeback Reason Codes 41 and 4841 may be caused by one of the following actions: The cardholder: Did not authorize the charge. 10. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. FR4 Immediate Chargeback Program. non_receipt: The buyer claims they didn't get the goods or services. Nothing immediately identifies a chargeback as being the result of first-party misuse. 0: Updated report version from 1. About Careers Contact. So don’t spend another second worrying about chargebacks. 2 Proper Use for Acquirer’s Second Presentment Listed as American Express reason code 193, Visa reason code 83, MasterCard reason code 4863, and Discover reason code 6040, customers file fraudulent chargebacks when they believe fraud has occurred. MasterCard uses reason code 4842 for late presentment chargebacks if the cardholder’s account is permanently closed and the acquirer presents transaction after one of the predetermined time limits. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. When you create an unearned discount, the system closes the open amount of the R5 invoice deduction record and generates an unposted record in the F03B14 table in a new batch. While the updates have been published, they do not go into effect until Oct. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Built with a single, intuitive console, Sift’s end-to-end solution eliminates the need for disconnected tools, single-purpose software, and incomplete insights that drain operational resources. This reason code is transitioning from the legacy code 4841. message. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. 10300 49th St N #427, Clearwater FL 33762, USA +1 855-465. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. But in reality, chargeback reason codes. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,M10 Vehicle Rental – Capital Damages. Discover is a credit card network and an issuing bank—just like American Express. Transaction Amount:. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Code 10. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. 4. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. . But friendly fraud is much more ambiguous. Chargeback reason codes. This chargeback will include a description that provides additional information: Digital Goods $25 or Less. The chargeback reason codes below explain why this happened. ; Help Center Find answers to common questions about Midigator’s technology,. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Proven Chargeback Management Solutions | Chargeback Expertz. After the issuing bank’s unsuccessful attempt to identify the transaction for the cardholder, the chargeback process begins. 4853. When card holders discover a criminal accessed their credit card data and used it to make fraudulent purchases, the customer may file a chargeback to recoup their funds. Download this sample Chargeback Rebuttal Letter. 4 Reason Code 4841 UK— Cancelled Recurring Transaction for MasterCard Added addtional use to chargeback message reason code 4841 in 11. As we touched on earlier, chargebacks can happen due to technical errors. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. Create an Unearned Discount. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Card Number: Alphanumeric: The first 6 digits, followed by. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated. MasterCard offers longer response from merchants, with up to 45 days to respond depending on the reason code. George buys a trial subscription of an online magazine. The major card networks have unique reason code systems, and banks use separate tools. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Each card network maintains reason codes to cover all the disputes that qualify for. Following the prompts. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Not remembering the original purchase. 4853. 4831 - Transaction Amount Differs. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. 1 Quick Reference Lead. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. Download PDF . Visa Code # MasterCard Code # Reason. But, it could be up to 540 days, in some situations. June 26, 2023. 1. “It’s a lot tougher with Mastercard because they only use four main codes. The reason codes are grouped into several broad. 4853 – Cardholder Dispute. Discover chargeback reason code 7030. When that happens, the issuing bank will gather evidence from the customer and assign a reason code to the chargeback based on the card issuer. Display the total transaction amount for all pending purchases and obtain cardholder confirmation. . For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Complete Guide to Visa Compelling Evidence Update CE 3. 4841. . Reason Code. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. AMERICAN EXPRESS; CODE: DESCRIPTION: A01:. mastercard-reason-code-4841. All Cancelled re- 41 4841 Due to rules changes there is no valid defence to occurring, Credit. S. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. An Overview of Chargeback Reason Codes. Looking for Mastercard chargeback and dispute reason codes? Check this database—Midigator has tips to prevent & fight chargebacks based on reason codes. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. 4834 - Duplicate Processing. 3: Goods or services were not as described: C31: RM: 13. Fine Period - month 1 1 Acquirer receives Excessive Fraud Activity Notification 2. The price of Order Insight alerts varies, but is often $8-$10 per deflected chargeback. 76 . Our research suggests that friendly fraud will represent 61% of all chargebacks by 2023. Get your finish guide on Mastercard reason codes, including all the detailed data, chargeback time limits, and other important information you need. Check the chargeback reason code. 4841: Cancelled Recurring Transaction: 4842: Late Presentment: 4846: Correct Transaction Currency Code Not Provided: 4847: Exceeds Floor Limit – Not Authorized and Fraudulent Transaction: 4849:Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableWhat is Mastercard chargeback reason code 4871? Mastercard chargeback reason code 4871 falls under the “Fraud” category. You’ll put that reason code, the transaction amount and authorization number, and state that the. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Canceled the recurring. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. The Chargeback Reason Codes are alphanumeric key codes provided to the merchant and that comes along with. Mastercard Chargeback Reason Code 73: Duplicate Transaction. S. Time Limit. When a merchant would like to defend a chargeback, they should prepare adequate to reason code defence materials and send them to the Acquirer (Paysafe). 5 Visa Fraud Monitoring Program. 2. 1 Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Chargeback reason codes Jérôme Alimondo Cohen /token 30 March 2023 13:46; National Visa, national and international MasterCard. Each chargeback claim is given a reason code, which helps explain to merchants the reason for the dispute. In short: yes. Below are the top causes of chargebacks including the reason codes established by leading credit card companies: Customer Dissatisfaction: Cardholder did not receive the items/service purchased, the products/services were not as described and/or product (s) was damaged or otherwise defective. 4. 3. Specify the default reason code to. ECM monitors first presentment chargebacks regardless of reason code or transaction type. MasterCard: Reason Code 4859 Services not rendered. 65 fee for uploading scanned documents. Goods or Services Not Provided. Pages 100+ Identified Q&As 7. Now we are very familiar with the word ‘Chargebacks’ from the expert at Chargeback Expertz. 4545. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. S. The reason code assigned helps to identify the evidence the Merchant needs to show as proof that the transaction was valid. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. Region Only) 4855: Goods or Services Not Provided. MasterCard reason code 4841, American Express. The bank or credit union then conducts an investigation to ascertain the validity of the dispute. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. Report. THE LAG It can take anywhere from 15 days to 6 months for a. 4834 – Point-of-Interaction Error – Point-of Interaction (POI) Currency Conversion (Dynamic Currency Conversion) 4834 – Point-of-Interaction Error – Unreasonable Amount –. For your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. 3: Goods or services were not received: C08: RG: 4855: 13. What are Chargeback reason codes and what do they mean?. Cardholder Dispute Chargeback - 4853 Sub-categories. Additionally, one clearing transaction. A reason code is how banks categorize the reason for a chargeback. You can learn more about each one by visiting the Mastercard Chargeback Guide. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. It indicates that the merchant has not properly deposited the transaction amount within the card network’s acceptable time frame and a chargeback will be issued as a result. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. By understanding the root cause of chargebacks, merchants can strategically refine policies and approaches to reduce chargeback activity. The Sift Digital Trust & Safety Platform does what other fraud tools can’t, patented technology delivers. Most reason codes apply to any merchant, regardless of what’s being sold. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. Visa, MasterCard, and American Express all list compelling evidence by reason code. Merchants who believe they have received an invalid chargeback under reason code 13. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. ” This code indicates that a counterfeit chip-and-pin card was used to make a purchase from a merchant who didn't follow the proper procedure for chip-and-pin. Reason Code: Numeric: Code for the chargeback request (see below). Visa Code # MasterCard Code # Reason. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. The card issuer: Has previously processed a chargeback on a transaction from the recurring plan at issue and the cardholder did not expressly renew. 4. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. In fact, 91. ise not received Cancelled recurring transaction Goods not as described/defective Services not: provided/Merchand. The following are some examples: Visa Reason Code 13. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Region. txt) or read online for free. Mastercard Chargeback Reason Code 71: Disputed Amount. Clerical MasterCard uses four main categories to organize its reason codes: Authorization, Cardholder Disputes, Fraud, and Point-of-Interaction Errors. Cost. Chargeback reason codes have changed. Generally speaking, cardholders have 120 days from the transaction date to file a chargeback. 4807 – Warning Bulletin File. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. 7 downloads 2 Views 352KB Size. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. Both EFM and ECM measure compliance at the MID level. As a merchant, you face the brunt of chargeback losses. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Instead, ask for a different form of payment. The chargeback timeline can be based on one of several start dates: If the delivery date or service performance date was not specified, the issuer must wait at least 30 calendar days after the transaction processing date to initiate the chargeback but not exceed 120 calendar days. That cardholder used. Reason Code. 4808 - Authorization Related Chargeback. United States. Chargeback reason code. Additional data from Mastercard shows that global chargeback volume reached 615 million in 2021. EMV has been a mostly global standard since 2004. Vendors that do not. Code. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. Some chargebacks are unavoidable, but with the right chargeback reason code knowledge and expertise, they can be disputed effectively. Responses to retrieval requests that are over 4 pages will. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. 7: Defective goods and services: C32: RM: 13. Either way, the end result is an unauthorized transaction that results in a chargeback. Click the Update Chargeback link to edit the chargeback details. Regardless, merchants must respond to the given reason code. The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. This will be referenced in the chargeback notice you received. 4841. Visa Chargeback Reason Codes. The third digit indicates the specific reason within that category. com Europe. Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. Discover Chargeback Reason Codes Explained. 4842. A reason code is how banks categorize the reason for a chargeback. If the order was genuinely not as described, then the cardholder has a case. Recent Posts. Products. It depends on the chargeback reason code associated with the dispute. 496 Two or More Previous Fraud-related Chargebacks. 4841 Canceled recurring transaction; 4842 Late presentation; 4846 Correct transaction currency code not provided;Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. 4831 - Transaction Amount Differs. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. com Time Frames by Chargeback Type and Reason Code. MasterCard time limits vary depending on the applicable reason code. Specify the default reason code that you want the system to assign when you enter a chargeback amount. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. 15, 2021. These codes are notoriously inaccurate; in fact, first-party fraud is predicated on reason codes being inaccurate. What Are the Time Limits for Mastercard Chargeback Arbitration? Starting from the date the chargeback representment was filed, issuing banks have 45 calendar days to file a pre-arbitration. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. From there, a merchant can accept the chargeback or take action through the representment process to attempt to have the chargeback reversed. Common reason codes Mastercard. Look below the surface. You’ll want to carefully review all chargeback reason codes so you are familiar with the very detailed regulations. For example, Mastercard has a code which indicates a ‘consumer dispute. Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. pdf), Text File (. Card Number: Alphanumeric: The first 6 digits, followed by. 2 Cancelled Recurring: C05 Goods. Mastercard Chargeback Reason Code 71: Disputed Amount. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. See Full PDF Download PDF. Valid chargeback reason codes are defined in UDC 03B/CB. However, if this occurs after a properly completed notice through the RPCC, you may file chargeback code 4841 without obtaining a cardholder letter or providing any additional supporting documentation other than the fact that the charge occurred after the merchant was notified of the cancellation through the RPCC. RECOVER YOUR LOST REVENUE RECOVER YOUR LOST REVENUE PAGE 4 REASON CODES THE IMMEDIATE COST OF THE CHARGEBACK In addition to losing the revenue from the sale and the cost of the product, fees charged by the issuing bank can be as high as $125 per chargeback. ise not. Versions Affected: v5, v6. MASTERCARD 4841 Canceled Recurring Transaction Cancelled/Returned by Cardholder NO YES MASTERCARD 4842 Late Presentment Processing Error YES NO. 5%. Q. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. Specify the invoice date and net due date to assign to chargebacks. Reason codes. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Visa Chargeback Reason Codes. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. Information on proper voice authorization procedures may be needed for ‘referral’ responses. Consumer Disputes. Fraud. 120 Days. 496 Invalid Chargeback. 497 Proper Use of Intra-European Message. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. Goods or Services Not Provided. Acquirer after the 3-month Workout Period, as described in “Excessive Fraud Activity Notification - U. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. 4853. The way you manage chargebacks depends on your account setup. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Merchants. Watch on. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. These codes are given by the card issuer at the point of time that the customer disputes a given transaction. eCommerce Travel Crypto Gaming SaaS Gambling Ticketing. A smarter, simpler way to stop fraud. Card Type Reason Code And, Reason Code 85: Credit Not Processed; And for the MasterCard users, the reason codes are: Reason Code 4841: Cancelled Recurring Transaction; Reason Code 4853: Cardholder Dispute – Defective/Not as described; And, Reason Code 4860: Credit Not Processed; These are the reason codes that can help a merchant to manage cancellation and return. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. The reason_description field lists the chargeback reason. Code: Category: Description: 10. This can provide important information to fight the dispute. American Express . Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargeback Reason Codes. But, merchants should be aware that, eventually, everyone will be required to use the new designations. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. Spot these types of chargebacks using the below reason codes. 4841. Related Papers. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. 4841. The cardholder initiates contact with their bank or credit union to file a dispute. Some credit card companies also include a short phrase describing the code and chargeback. reason code information. When a merchant sees this reason code, it means that they presented a transaction to the cardholder’s issuing bank after the deadline for doing so. The reason code used to describe the dispute will determine the chargeback time limit. Below is a list of Mastercard chargeback codes used in eCommerce. By understanding the reason code. 3: Goods or services were not received: C08: RG: 4855: 13. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. Take the time to note the following dispute reason codes for Visa. 6: Duplicate processing/Paid by other means. Specify the invoice date and net due date that you want the system to assign to chargebacks. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Chargeback Reason Code . Reason codes are alphanumeric codes that provide the justification for granting a chargeback. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Once you know why a chargeback happened, you can start building a case to address the claims that were made. MasterCard 4841 Cancelled Recurring Transaction<br /> MasterCard 4842 Late Presentment<br /> MasterCard 4846<br />. These may impact the dispute time limits. 4854 – Cardholder Dispute – Not Elsewhere Classified. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. 120 Days. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. 1/2/2020. Visa has recently announced changes to its chargeback rules. most common reason codes for recurring merchants include: 7. 120 Days. The chargeback can be for the total transaction amount or a lesser amount. 2 Proper Use for Acquirer’s Second PresentmentListed as American Express reason code 193, Visa reason code 83, MasterCard reason code 4863, and Discover reason code 6040, customers file fraudulent chargebacks when they believe fraud has occurred. . Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. The most comprehensive guide to chargeback reason codes. These codes are : 4855, 4841, 4850, 4863, 4837, etc. These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. Example: 25. Each code corresponds to an issue or problem. The new reason codes follow a format of two digits, a period, then a third digit. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. S. By entering your email, you agree to receive marketing emails from Shopify. Choose the representment amount. Encrypt transmission of cardholder data. Check the chargeback reason code. Reason Code 53: Not as Described or Defective Merchandise. 6. This code collects all the. 3: Goods or services were not as described: C31: RM: 13. Time Frames by Chargeback Type and Reason Code The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type. 3: Goods or services were not received: C08: RG: 4855: 13. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee.